Please read these terms and conditions (“conditions”, “terms and conditions”) carefully before using the Openbox-kw.com website (“service”) managed by Concept Combined General Trading & Contracting Company – Kuwait (“we”, “us.”)

Your access to the service and using it is conditional upon your acceptance of these terms and conditions and comply with them. These conditions apply on all visitors, users and others who access or use the service.

Through the access or use of the service or accessing our website, you agree without reservation to comply with these terms and conditions. If you do not approve any part of the conditions, you are not eligible to access the service.

Accounts:

Upon creating an account with us, you should provide us with accurate, complete and recent information at all the times. Failing do so is considered as a breach of the conditions, which may lead to the immediate termination of your account on our service.

You are responsible for maintaining the password that you use to access the service and for any activities or actions by using your password, whether your password is with our service or a third-party service.

In all cases, you will be fully responsible for your account, even if you do not use it, until the date we are notified of a breach or unauthorized access to your account and our taking of action in this regard.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Accuracy of billing, account and payment information

We reserve the right to refuse any order you submit to us without providing any justification. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or through the same customer account, the same KNET or Visa / Mastercard credit cards, and/or orders using the same billing and/or shipping address.

You agree to provide updated, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your phone number, so that we can complete your transactions and contact you as needed. You also agree that we may request more information to verify your purchase. This may include, but is not limited to, photo identification, proof of address, telephone verification, or otherwise.

In some cases, we have to review your order manually to verify your identity. Due to the digital nature of some of our products, we make every effort to ensure that the person responsible for the payment method is the person who placed the order or authorized the payment. We work closely with payment processors and authorities to combat online fraud and report suspicious activity.

If you fail to verify your identity, we may have to report it as a fraudulent transaction to your payment processor immediately and blacklist your submitted details, which may result in your payment method being suspended. Refusal to verify identity is not only a breach of these terms and conditions, but may also be reported as unauthorized use of the payment account.

Links to other websites

Our service may contain links to third-party websites or online services that are not owned or controlled by Openbox-kw.com.

Openbox-kw.com has no control over the content and assumes no responsibility for the contents, privacy policies or practices of any third party websites or services.

You also acknowledge and agree that Openbox-kw.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on any such websites. or through the services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Returns and exchanges policy

  -Digital cards

• No refunds are made for digital products.
• It is not possible to exchange when the area or type is requested by mistake.
• Exchange is only allowed if the code is incorrect.
• In unexpected cases where the code you receive does not work, please send a screenshot of the error message you received and your order details to: support@concept-kw.com and we will study your complaint and provide you with a solution as soon as possible.
• We endeavour to respond to all complaints within one or two business days. In some cases, where we need to get the error report from the supplier company, the waiting time may take from 4 to 5 working days or more.

Physical products and accessories

• You can return most new, unused products sold within 14 days of delivery for a full refund. We will also pay for the return shipping costs if the reason for the return is due to an error on our part, otherwise the two-way shipping fee will be charged. The return request can be submitted via the site (contact us) by e-mail or phone. Products must be returned in the original product packaging.
• You will get your money back after we receive and confirm the items returned. You should expect to get your money back within 4 weeks of your shipment being delivered to the shipping authority (noting that in most cases refunds will be made sooner).

Changes:

We reserve the right, at our sole discretion, to modify or replace these terms and conditions at any time. Should an amendment be required, we will attempt to provide at least 30 days' notice before any new terms become effective. A material change will be determined by our sole discretion.

By continuing to access or use our service after such modifications become effective, you agree to be bound by the modified terms. If you do not accept the modifications to the terms, please stop using this service.

Upon your request to obtain our service or access our website/platform, this is considered as a final and irrevocable approval from you of the terms and conditions set forth in connection with this service or website.

Upon your access to our website/platform/website, this is considered as an authorization to us to obtain your information and using it in a manner which does not contravene the laws, and keep a copy thereof.

If you wish to cancel the account, this feature is available with the deletion of all the saved data.

You should take at all the times all actions to protect your programs, system, information, funds, credit cards, banking cards, purchases and valuable things. You should also take all measures to prevent losses in the event of occurrence of leakage, hacking, entry of virus, wrong usage or other similar cases to the foregoing. In all cases, our website/platform/website does not provide any guarantees regarding the protection of your information from leakage, penetration, virus or misuse, all of which are considered among the risks that you agree to upon obtaining the service or accessing the site/platform/website.

While we do our best to provide the service, we do not warrant or guarantee, expressly or implicitly the availability of the services, the completeness, accuracy, reliability, suitability, suitability for the purpose, absence of errors, intrusions or the like with respect to the services and facilities offered.

In no event shall we be liable for any loss or damage, direct or consequential, or for lost profit, or special damage caused by direct, incidental, indirect, or intentional damage, whether contractual or by law, arising out of or in connection with this service or your access to our websites, platforms and website (and/or) failure to perform, non-performance, unavailability, interruption, stop (and/or) disconnection of service, whether towards you (and/or) towards third persons, whether this risk, loss or damage is  expected or not.

You shall be liable alone for all the responsibilities related to the use of any credit card, Knet card, debit card, bank card, or any other cards, subscriptions or accounts designated for payment, whether used by you or by others. In the event of robbery, theft or loss of any of these cards or accounts or subscriptions, you bear the resulting responsibilities and are obligated to compensate us for losses and damages resulting from their use.

In the event of claims or filing lawsuits as a result of this service, requesting the same and your access to our websites, platforms and website, the maximum limit for losses and compensations (of all kinds) that may be payable to you is a maximum of 10% of the total purchases, including, but not limited to, theft of information or funds, loss of money, loss of clients, lost profit, damages, direct or indirect losses, and compensations of all kinds that result from any breach, violation, errors, or others, provided that the default and compensations are confirmed by a final and conclusive court judgment. Further, you hereby waive all of the above-mentioned rights according to a final waiver for everything that exceeds the above-mentioned maximum limit.

The relationship between both parties is governed by the laws in force in the State of Kuwait. The courts of Kuwait are exclusively competent to hear any dispute that arises in connection with the relationship between us, the services we provide and their use, or your access to the site/platform/website. Both parties irrevocably waive any rights they have to refer to other laws or other courts.

These terms and conditions and conditions are considered as a contract between you and us regarding your access to our website/platforms/ website and your request for services.

We are happy to assist you by replying to any questions regarding our Terms & Conditions by email or customer support.